Frequently Asked Questions

Here are some information to help you answer your questions.
If in case you cannot find the answer to what you are looking for, please contact us.

Frequently Asked Questions

Here are some information to help you answer your questions.
If in case you cannot find the answer to what you are looking for, please contact us.

Why Zenarc Business Solutions?

Providing Technology-driven outsourcing solutions

Personalised services

Solving business problems in the most efficient way

Work with Australian customer relationship managers

What types of solutions do you provide?

At Zenarc Business Solutions, we tailor solutions to meet your business requirements. We can assist in the following areas:

Administration

Bookkeeping

Data Entry (Production and manufacturing records)

Sales and Marketing Support (Domestic and Export)

Victorian Residential Drafting

How does the costing work?

A fixed salary cost per assigned staff is given, to be paid on a monthly basis. This covers office accommodation, infrastructure, supervision, and on-boarding. Expect to save over tens of thousands AUD every year per employee offshored.

How do I monitor my assigned staff?

The customer relationship manager will be supervising the assigned staff to ensure 100% satisfaction on the service you receive. We have an open office plan that helps make communication efficient and clear.

Do I have direct contact with my assigned staff?

Filipinos are excellent English speakers and are hardworking, but we are aware of possible issues that may arise due to cultural differences and work ethics. That is why an Australian customer relationship manager will communicate with you on behalf of your assigned staff, unless you prefer to deal directly with your assigned staff.

How do we lodge and monitor progress of jobs?

You can lodge jobs through email or thru the Project Management Tool on our website. This tool shows you the job status, any pending jobs, and/or finished jobs.

What benefits does the assigned staff receives?

We offer our employees the benefits mandated by the Philippine law. In case you request the services of your assigned staff on public holidays, weekends, or request for overtime, the costs will be on your account. In case your assigned staff is sick, the customer relationship manager can take over urgent jobs.

I want to outsource to Zenarc Business Solutions. What should I do?

Just fill in the Contact form with the services you require and we will respond within 48 hours. Only a brief discussion will be required to get relevant information. Tell us the result you need. No lengthy job specs needed.

 

Outsource to Zenarc Business Solutions

Why Zenarc Business Solutions?

Providing Technology-driven outsourcing solutions

Personalised services

Solving business problems in the most efficient way

Work with Australian customer relationship managers

What types of solutions do you provide?

At Zenarc Business Solutions, we tailor solutions to meet your business requirements. We can assist in the following areas:

Administration

Bookkeeping

Data Entry (Production and manufacturing records)

Sales and Marketing Support (Domestic and Export)

Victorian Residential Drafting

How does the costing work?

A fixed salary cost per assigned staff is given, to be paid on a monthly basis. This covers office accommodation, infrastructure, supervision, and on-boarding. Expect to save over tens of thousands AUD every year per employee offshored.

How do I monitor my assigned staff?

The customer relationship manager will be supervising the assigned staff to ensure 100% satisfaction on the service you receive. We have an open office plan that helps make communication efficient and clear.

Do I have direct contact with my assigned staff?

Filipinos are excellent English speakers and are hardworking, but we are aware of possible issues that may arise due to cultural differences and work ethics. That is why an Australian customer relationship manager will communicate with you on behalf of your assigned staff, unless you prefer to deal directly with your assigned staff.

How do we lodge and monitor progress of jobs?

You can lodge jobs through email or thru the Project Management Tool on our website. This tool shows you the job status, any pending jobs, and/or finished jobs.

What benefits does the assigned staff receives?

We offer our employees the benefits mandated by the Philippine law. In case you request the services of your assigned staff on public holidays, weekends, or request for overtime, the costs will be on your account. In case your assigned staff is sick, the customer relationship manager can take over urgent jobs.

I want to outsource to Zenarc Business Solutions. What should I do?

Just fill in the Contact form with the services you require and we will respond within 48 hours. Only a brief discussion will be required to get relevant information. Tell us the result you need. No lengthy job specs needed.

 

Outsource to Zenarc Business Solutions

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